Patient Experience Coordinator Position
Weโre searching for an enthusiastic Patient Experience Coordinator whoโs great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?
The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment.ย Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values โ Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Patient Experience Coordinator, youโre responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. Weโre conveniently located in Toowong, 4km from the CBD.
Role Details
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, weโre after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong
Who Weโre Looking For
Weโre searching for a Patient Experience Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person
Requirements:
- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow.ย Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, weโre focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbaneโs No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures.ย Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
Our Team Is Getting Into the Spooky Spirit! ๐ Wishing all our patients a fang-tastic Halloween full of treats and healthy smiles!
We know Halloween is the season for treats, but looking after your teeth during this time is important! Here are some tips for keeping your sweet tooth safe and scaring away those cavities! ๐ป
โข Moderation is key: Enjoy your favourite treats, but do not go overboard.
โข Stay hydrated: Drink plenty of water to rinse away sugar.
โข Stick to your regular tooth brushing routine: Brush twice a day, morning and night. Donโt forget to floss!
โข Choose healthy snacks: Cheese, crunchy vegetables like carrots, and apples help neutralise acids and clean teeth naturally.
Wishing you a fang-tastic Halloween full of treats and smiles! ๐
#haloween #brisbanesmiles #brisbanedentist
โ ๏ธ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
The Rebuilding Smiles Program ๐ Dr Paul McKay is proud to support the Rebuilding Smiles Program, an initiative by the @ADADentalHealthFoundation. This important program helps provide essential dental treatment for individuals whose lives have been impacted by domestic and family violence.
Reflecting on his involvement, Dr McKay shares: "It is a pleasure to care for my private patients each day, and being able to give back to the Rebuilding Smiles Patient Network with my time and expertise through the Program is super rewarding. We have been able to help those who need it most with general dental care that they are otherwise unable to access. Rebuilding a smile can mean giving someone a second chance with their teeth and thatโs an impact Iโm incredibly proud to help. I hope to continue giving back for many years to come.โ
At Brisbane Smiles, we are honoured to stand behind initiatives that leave a lasting impact. Thank you, Dr McKay, for your contribution to making a real difference!
#rebuildingsmilesprogram #adadentalhealthfoundation #brisbanedentist #brisbanesmiles
Paul McKay
General Dentist (DEN0000958298)
โ ๏ธ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
A healthy smile is the best gift you can give your family this season! ๐โจ
As the year begins to draw to a close, diaries fill up fast with school events, work deadlines, and holiday plans. In the middle of all the busyness, it is easy to let important appointments slip, but your familyโs oral health deserves a place on the list too! ๐ฆท
While you are scheduling your own Check-Up & Clean, do not forget to book in the whole family. Regular professional visits are key to keeping teeth strong, preventing problems before they start, and leaving every smile feeling polished and fresh!
To book your family`s appointment, visit the link in our bio or call our friendly team on 3870 3333.
#checkupandclean #brisbanedentist #newpatientspecial
โ ๏ธ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign & Second Opinions are available now๐
If you are looking to explore your best tailored treatment options, now is the perfect time to get expert advice โ with no obligation.
Why choose Brisbane Smiles for a Consultation?
โ๏ธ 77 years of trusted care and expertise
โ๏ธ Personalised consultations tailored to your goals
โ๏ธ Advanced technology for exceptional results
โ๏ธ A comfort-first approach every step of the way
โ๏ธ 1000+ 5-star reviews
Book your complimentary appointment today and take the first step.
Visit the link in our bio or call us on 3870 3333 to schedule your consultation ๐ฒ
*View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
#brisbanesmiles #brisbanedentist #freeconsults #brisbaneveneers #brisbanedentalimplants #brisbanesmilemakeovers #bestbrisbanedentist
โ ๏ธ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
A very happy birthday to Dr Graham from all of us at Brisbane Smiles! ๐
We are so lucky to have your expertise, caring approach and dedication to our patients as part of the team for so many years. Thank you for all that you do each day to keep our patients smiling!
Wishing you a fantastic year ahead ๐
#BrisbaneSmiles #HappyBirthday #TeamCelebration
We know that great posture means healthier bodies and happier smiles! ๐ช Our team recently joined a Posture Strengthening Pilates session led by our very own Dr Karuna at Club Pilates Taringa! @clubpilatestaringa
Did you know that outside of the clinic, Dr Karuna is also a qualified Pilates Instructor? In this posture-focused session, Dr Karuna really put us through our paces! This class was tailored for dental professionals, focusing on building strength, improving posture and supporting our bodies while we work in demanding positions every day.
Thank you, Dr Karuna, for such an inspiring (and sweaty!) session, we are already standing taller! ๐
#BrisbaneSmiles #TeamWellness #Pilates #HealthyPosture #StrongBodies #ClubPilatesTaringa
Do you know a friend or family member looking for a new Dentist?๐โจ
For October & November, we are offering a New Patient Check Up & Clean Deal for just $230 (Usually $280). Now is the time to let your loved ones know so they do not miss this amazing offer.
To learn more and book, you can visit the link in our bio or call us on 3870 3333 ๐
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#brisbanedentist #checkupandclean #brisbanesmiles
โ ๏ธ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Yesterday, our team enjoyed a beautiful morning together walking Mt Coot-tha and sharing coffee and ice cream afterwards. Taking time to connect with each-other and nature is an important part of well being. ๐๐
The morning was filled with plenty of sunshine, great conversations, and shared smiles ๐
#brisbanesmiles #teamculture #mtcootha
