When you register as a patient of our practice, you provide consent for our dental practitioners and practice staff to access and use your personal information so they can provide you with the best possible dental care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will generally seek additional consent from you to do this, unless obtaining your consent is not practical or reasonable, and an exception under the Privacy Act 1988 (Cth) applies.
Our practice will need to collect your personal information to provide dental services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your dental health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
We may use your information for the purpose of giving you information about our treatments.ย If you do not wish to receive direct marketing material please contact our reception.
We may use your information when you visit our website.ย We may use cookies or other tracking technology to generate data which is aggregated and not personally identifiable information.ย We often use this information to assist us in improving the information we provide on our website and digital platforms.ย If you do not wish to use cookies you can turn this off in your web browser.
The information we will collect about you includes your:
โข name/s, date of birth, address/es, contact details (e.g. telephone, email), family contact information
โข details of your oral health condition and the treatment/s and service/s you have received
โข details of your general health (e.g. medications, allergies, medical conditions) and medical history that may impact the dental treatment you receive
โข private health insurance information
โข Medicare number (where available) for identification and claiming purposes
โข information regarding other funding sources, where relevant (e.g. Child Dental Benefits Schedule, Department of Veteransโ Affairs)
โข information on workersโ compensation, motor vehicle and other accident claims, where relevant
โข healthcare identifiers, where relevant.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
1. When you make your first appointment our practice staff will collect your personal information via your registration.
2. During the course of providing dental services, we may collect further personal information.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.
โข your guardian or responsible person
โข other involved healthcare providers, such as specialists and diagnostic imaging services
โข your health fund, Medicare, or the Department of Veteransโ Affairs (as necessary).
We sometimes share your personal information:
โข with third parties who work with our practice for business purposes, such as information technology providers โ these third parties are required to comply with APPs
โข with other healthcare providers
โข when it is required or authorised by law (e.g. court subpoenas)
โข when it is necessary to lessen or prevent a serious threat to a patientโs life, health or safety or public health or safety, or it is impractical to obtain the patientโs consent
โข to assist in locating a missing person
โข to establish, exercise or defend an equitable claim
โข for the purpose of confidential dispute resolution process
โข when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)
Only people who need to access your information will be able to do so. Other than in the course of providing dental services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice may use your personal information in a de-identified form for advertising and marketing purposes eg. photos of teeth which are not identifiable to you.ย You can feel protected that the use of any identifiable personal information such as face photos requires your verbal and written consent prior to use.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be shared with other Dental Specialists, Dentists or yourself when required. In doing so, our usual form of transfer is via email. Any personal information will be contained in a password protected pdf file attached in the email. The practice takes no responsibility for the transfer once it has left our outbox and you should be aware the email may not be as secure as delivering the records in person or by registered post. The practice accepts no liability for the records if they are accessed by unauthorised persons during transit or in any manner whatsoever without limitation, If you are sufficiently concerned about email security, you can ask for your personal information in person or via registered post.
Your personal information may be stored at our practice in various forms. Paper records, Electronic Records, Digital Visual Records including X-Rays, Photos and Forms. Our practice stores all personal information securely. Electronic records are stored in a secured network environment. Staff access to records is password protected and staff and contractors have entered into confidentiality agreements with the practice. Security Breach policies are in place to prevent and contain loss of confidential data.
You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their dental records. We ask that you put this request in writing to our reception by completing a records release form via email at [email protected] and our practice will respond within a reasonable time of 30 days. Administration fees for the preparation of the records may be applicable to a maximum value of $900.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and to assist us with attending to your request we would prefer you to make such requests in writing to the reception at [email protected]
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve your issue/s in accordance with our resolution procedure. Contact Details: Privacy Officer via email [email protected] You may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC may decide not to investigate your complaint if you have not raised it with the practice first. If you have lodged a complaint with us, and we have not responded within 21 days or you are dissatisfied with our response, you may then take your complaint to the OAIC.
For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Privacy and our website We may collect information you provide through interaction with the practice digitally through our website, email, online forms, online appointment form. social media platforms. Information may also be collected in the form of website analytics and cookies. Policy review statement This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. The practice will notify patients when this policy is amended by updating the websiteย www.brisbanesmiles.com.au
Protect your smile! ๐ฆทโจ
Tooth abrasion is the gradual deterioration of teeth due to foreign objects damaging the tooth surface, often caused by hard, abrasive foods and overly abrasive toothpaste. Choose gentle brushing and low-abrasive toothpaste to safeguard your teeth from sensitivity, decay, and potential tooth loss ๐ชฅ
Contact us today to book your appointment 3870 3333 or via the link in our bio ๐ฆท
#brisbanesmiles #dentist #toothabrasion
Have you heard of the Brisbane Smiles Comfort Menu? ๐ Your comfort is always our top priority. Select from the Comfort Menu at every appointment and enjoy the luxurious experience of TV Streaming with noise-cancelling headphones, free Wi-fi, a warm blanket and more โจ.
Enjoy the difference of a Brisbane Smiles appointment โ schedule a booking online via the link in bio!
#BrisbaneSmiles #ComfortMenu #DentalCare #BrisbaneDentist
Your dental journey, our personalised care ๐โจ
At Brisbane Smiles, we prioritise your unique dental needs with personalised care plans that fit seamlessly into your life. From routine check-ups to advanced treatments, your comfort and satisfaction guide everything we do.
Ready to discover a tailored approach to your dental health? Book your appointment today via the link in our bio or call our team at 3870 3333. โจ
#brisbanesmiles #dentist #brisbanedentist
Nothing quite matches up to hand-crafted Dental Restorations at the Brisbane Smiles in-house Dental Laboratory ๐๐ฆท
At our practice, our team of highly experienced Dental Technicians work alongside our Dentists and Patients to craft bespoke and Australian-made Dental Restorations using only the highest quality materials and technology. ๐ The result is natural-looking, customised and long-lasting treatments.
For this patient, our head Dental Technician hand-crafted a Teeth-On-Implants Bridge to complete their smile โจ
#DentalBridge #BrisbaneSmiles #DentalTechnician #DentalLab #AustralianDentalLaboratory
โจ Congratulations to Jeremy, the lucky winner of our Teeth Whitening Giveaway! ๐ฆท We are delighted to recognise Jeremy for being such a fantastic and valued patient of Brisbane Smiles.
Jeremy, enjoy your Free Take-Home Teeth Whitening Kit and your brighter smile! ๐ Thank you to everyone who participated in this giveaway and stay tuned for more exciting giveaways and opportunities.
#BrisbaneSmiles #TeethWhitening #BrighterSmile #ZoomTeethWhitening #WorkplaceCulture #ValuedPatient
Considering correcting your smile with Invisalign? ๐ At your Invisalign Consultation, Dr Tara will demonstrate how Invisalign Treatment can enhance your smile with a Digital Smile Design Preview.
During the preview, you can visualise the likely treatment outcome of Invisalign on your very own smile! Watch how your misaligned teeth can become cohesive and straightened before your eyes โจ.
Book your Invisalign Consultation with Dr Tara today! Link in bio.
#Invisalign #InvisalignBrisbane #BrisbaneInvisalign #BrisbaneSmiles
If you struggle with tooth sensitivity, try these tips to find relief:
๐ Use toothpaste recommended by Brisbane Smiles, formulated for sensitive teeth.
๐ Avoid acidic foods and drinks.
๐ Consult Brisbane Smiles to rule out any underlying dental problems.
Regular dental check-ups are essential for maintaining optimal oral health and addressing sensitivity concerns promptly.
Book your appointment today via the link in our bio or call our team on 3870 3333 โจ
#dentist #brisbanesmiles #sensitiveteeth
Subtle smile tweaks can make all the difference โจ For this patient, we refreshed pre-existing Dental Implants and placed Six Porcelain Crowns for optimal aesthetics and functionality.
If you`re considering freshening up past Dental Treatments, book a Consultation with one of our experienced Dentists to find out your best options! Book online via link in bio or call our friendly team on 07 3870 3333 ๐
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist
โ ๏ธ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Your care is our entire team`s top priority ๐ฆท Did you know that our Dental Providers work closely with our Patient Coordinators to guarantee a seamless, stress-free experience?
When you receive treatment at Brisbane Smiles, you have a whole team of advocates for your Dental Health and patient education. This means that you will receive the very best Dental Care and feel informed and empowered every step of the way ๐.
Look no further than Brisbane Smiles for your partner in Dental Care. Book your next appointment via the link in bio!
#BrisbaneSmiles #DentalCare #BrisbaneDentist #BestBrisbaneDentist
A heartwarming smile transformationย ๐ After their new smile was complete, the first thing that our incredible patient wanted to do was get a photo with his mum, finally smiling together.
ย
โI went straight to mum to take a photo, I had been waiting years. She had tears rolling down her face.โ
ย
Here at Brisbane Smiles, we understand the importance of having the confidence to smile โ it means sharing more smiles with the ones we love the mostย โจ
ย
For this wonderful patientโs customised Smile Makeover, they received 3 Dental Bridges, 4 Porcelain Crowns, 6 White Fillings and a Gum-Lift.
ย
To find out what you could achieve with a bespoke Brisbane Smiles Smile Makeover, book a consultation with our expert team today via the link in bio ๐ซ
ย
#smilemakeoverย #brisbanesmilesย #smilesofbrisbaneย #beforeandafterย #porcelaincrownsย #dentalmakeoverย #brisbanedentist #veneers #veneersbeforeandafter
ย
โ ๏ธ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
"The first thing I`ll do is go home and get a photo with my mum, smiling" ๐ This Smile Makeover has been life-changing for this incredible patient who says he`s been waiting years to have the confidence to smile again.
โจ Here at Brisbane Smiles, we truly care about making your smile dreams come true and taking the time to understand what you`d like to achieve with treatment.
Don`t put off sharing smiles with loved ones any longer โ Book a Smile Makeover Consultation with our expert team today
๐ Link in bio.
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist #dentalcrowns #dentalbridge #gingivectomy #gumlift
โ ๏ธ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Have you ever felt overwhelmed by the information overload you can receive during healthcare appointments? Luckily here at Brisbane Smiles, you will be assigned a friendly Patient Coordinator to ensure you never feel this way at our practice ๐
Our skilled team of Patient Coordinators work with you to make sure you are informed and feel empowered to take control of your Dental Health. ๐ We are firm believers in ethical Dental Care, and this is just one of the ways that we guarantee a transparent experience.
If you`ve been putting off necessary Dental Treatment, let us be your support ๐ฆท Book via the link in our bio today.
#BrisbaneSmiles #SmilesOfBrisbane #PatientCoordinator #EthicalDentalCare
A life-changing smile makeover for this incredible patient ๐ Our patient said "it has changed my life. I`m not scared to walk into a room and smile, or when meeting someone for the first time I`ve now got a big smile on my face." ๐
On our unique Smile Design process, this patient said that Brisbane Smiles "treated me as an individual, rather than just another case. It was great to see what my new smile would look like before treatment, so if there was anything that I didn`t like, which there wasn`t, it gave me an opportunity to visualise it."
For this Smile Makeover, our patient received 3 Dental Bridges, 4 Porcelain Crowns, 6 White Fillings and a Gingivectomy.
At Brisbane Smiles, we cherish the opportunity to change lives by giving our patients the confidence to smile again ๐ For personalised and transparent Dental Care, look no further than our experienced team โจ Book a Smile Makeover Consultation today via the link in bio!
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist #dentalcrowns #dentalbridge #gingivectomy
โ ๏ธ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Patient Experience is at the forefront of our Dental Care Philosophy ๐ During your appointments, you will receive comprehensive care from not only an experienced Dental Provider but also a Dental Assistant who ensures a seamless experience and your comfort.
Overdue for your routine Dental Check-Up and Clean appointment? Let us take that stress off your hands, contact our friendly team to schedule an appointment and we will take care of the rest โจ Link in bio.
#BrisbaneSmiles #DentalCare #BrisbaneDentist #DentalAssistant
Mouthguards are essential for protecting your teeth, jaw, and gums during sports and physical activities. They cushion impacts, preventing fractures, dislocations, and other serious injuries.
Custom-fitted mouthguards offer the highest level of protection, made uniquely for your mouth. From sports to teeth grinding (bruxism) and even for snoring and sleep apnea, there`s a mouthguard tailored for your needs.
Visit Brisbane Smiles to get your custom mouthguard and ensure your smile stays safe and healthy! ๐ช
Book your appointment today via the link in our bio or call our team on 3870 3333 โจ
#brisbanesmiles #mouthgaurds #bruxism
Straightening smiles, one step at a time! ๐
Discover the freedom of Invisalign at Brisbane Smiles! We not only offer this clear aligner solution but also guide you through the entire process, ensuring you`re comfortable and informed at every step.
Book your Invisalign consultation at 3870 3333 or via the link in our bio ๐ฆท Let`s start your smile transformation together! โจ
#brisbanesmiles #Invisalign #dental
Meet Madonna and Steph, two of our Leaders here at Brisbane Smiles ๐ Between them, they ensure that your experience is exceptional from the moment you walk in, during your appointment through to when you leave with a smile on your face ๐
For the #1 Patient Experience, choose Brisbane Smiles ๐ We make your Dental Care a luxurious experience that you look forward to, not something to avoid!
๐ฌ Take it from one of our patients Ana, who said "When I first stepped foot into Brisbane Smiles, I wasn`t sure if I was in the right place! Madonna greeted me with such kindness and was so welcoming. Brisbane Smiles is unlike any Dental Practice I have been a patient at previously. The clinic itself is beautiful and much larger than any others, and it doesn`t feel sterile at all. Each staff member is professional, friendly and caring and look after you as if you are really special."
Book your next appointment with us via the link in bio โจ
#DentalCare #PatientCare #BrisbaneSmiles #SmilesOfBrisbane #BrisbaneDentist
Transform your smile with custom dental solutions crafted in our advanced, on-site Dental Laboratory ๐
From Porcelain Crowns to Dental Implants, our skilled technicians use cutting-edge technology to ensure precision and exceptional results.
Discover the Brisbane Smiles difference today! Contact us at 3870 3333 or visit the link in our bio ๐ฆท
#brisbanesmiles #brisbanedentist
Experience compassionate care at Brisbane Smiles! ๐
From your first step in, notice the difference - a team dedicated to listening, caring, and prioritising your well-being.
We make every dental visit as gentle and friendly as possible โจ
Join a dental family that truly cares. Schedule your appointment at 3870 3333 or via the link in our bio ๐
#brisbanesmiles #dentist #familydentist
Brisbane Smiles
Level One, 31 Sherwood Road Toowong, Brisbane
Phone (07) 3870 3333
Appointment Booking Conditions:
Appointments will be confirmed by Brisbane Smiles on the following business day.
Please call Brisbane Smiles on 38703333 if you miss the confirmation call or text.
Appointment Changes allowed up to 48 hours prior or a fee will be charged.
If you display any symptoms or increased risk of exposure to Covid-19 please call on 38703333.
Brisbane Smiles will prioritise your emergency needs. If after hours please schedule the next suitable time and call 38703333 for additional appointment times.