When you register as a patient of our practice, you provide consent for our dental practitioners and practice staff to access and use your personal information so they can provide you with the best possible dental care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will generally seek additional consent from you to do this, unless obtaining your consent is not practical or reasonable, and an exception under the Privacy Act 1988 (Cth) applies.
Our practice will need to collect your personal information to provide dental services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your dental health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
We may use your information for the purpose of giving you information about our treatments. If you do not wish to receive direct marketing material please contact our reception.
We may use your information when you visit our website. We may use cookies or other tracking technology to generate data which is aggregated and not personally identifiable information. We often use this information to assist us in improving the information we provide on our website and digital platforms. If you do not wish to use cookies you can turn this off in your web browser.
The information we will collect about you includes your:
• name/s, date of birth, address/es, contact details (e.g. telephone, email), family contact information
• details of your oral health condition and the treatment/s and service/s you have received
• details of your general health (e.g. medications, allergies, medical conditions) and medical history that may impact the dental treatment you receive
• private health insurance information
• Medicare number (where available) for identification and claiming purposes
• information regarding other funding sources, where relevant (e.g. Child Dental Benefits Schedule, Department of Veterans’ Affairs)
• information on workers’ compensation, motor vehicle and other accident claims, where relevant
• healthcare identifiers, where relevant.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
1. When you make your first appointment our practice staff will collect your personal information via your registration.
2. During the course of providing dental services, we may collect further personal information.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.
• your guardian or responsible person
• other involved healthcare providers, such as specialists and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
We sometimes share your personal information:
• with third parties who work with our practice for business purposes, such as information technology providers – these third parties are required to comply with APPs
• with other healthcare providers
• when it is required or authorised by law (e.g. court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)
Only people who need to access your information will be able to do so. Other than in the course of providing dental services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice may use your personal information in a de-identified form for advertising and marketing purposes eg. photos of teeth which are not identifiable to you. You can feel protected that the use of any identifiable personal information such as face photos requires your verbal and written consent prior to use.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be shared with other Dental Specialists, Dentists or yourself when required. In doing so, our usual form of transfer is via email. Any personal information will be contained in a password protected pdf file attached in the email. The practice takes no responsibility for the transfer once it has left our outbox and you should be aware the email may not be as secure as delivering the records in person or by registered post. The practice accepts no liability for the records if they are accessed by unauthorised persons during transit or in any manner whatsoever without limitation, If you are sufficiently concerned about email security, you can ask for your personal information in person or via registered post.
Your personal information may be stored at our practice in various forms. Paper records, Electronic Records, Digital Visual Records including X-Rays, Photos and Forms. Our practice stores all personal information securely. Electronic records are stored in a secured network environment. Staff access to records is password protected and staff and contractors have entered into confidentiality agreements with the practice. Security Breach policies are in place to prevent and contain loss of confidential data.
You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their dental records. We ask that you put this request in writing to our reception by completing a records release form via email at [email protected] and our practice will respond within a reasonable time of 30 days. Administration fees for the preparation of the records may be applicable to a maximum value of $900.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and to assist us with attending to your request we would prefer you to make such requests in writing to the reception at [email protected]
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve your issue/s in accordance with our resolution procedure. Contact Details: Privacy Officer via email [email protected] You may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC may decide not to investigate your complaint if you have not raised it with the practice first. If you have lodged a complaint with us, and we have not responded within 21 days or you are dissatisfied with our response, you may then take your complaint to the OAIC.
For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. Privacy and our website We may collect information you provide through interaction with the practice digitally through our website, email, online forms, online appointment form. social media platforms. Information may also be collected in the form of website analytics and cookies. Policy review statement This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. The practice will notify patients when this policy is amended by updating the website www.brisbanesmiles.com.au
You might be due for a check up! 🦷
Strong teeth, healthy gums and a beautiful smile are supported by having regular Dental check-ups and cleans!
Call our friendly team to book your appointment today on 3870 3333. Otherwise, you can book online at anytime ✨
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We can help create your dream smiles with Porcelain Veneers 🦷
Your smile is unique, so we work with you to create an aesthetic bright smile that naturally suits your face shape ✨
You can book a Cosmetic Consultation to take the first step towards a Smile Makeover. Book online 24/7 via our bio link or call our team 3870 3333 💙
#brisbanesmiles #brisbanedentist #porcelainveneers #dentist
Another incredible smile makeover! ✨
From discoloured and worn porcelain crowns to a shining bright smile 🦷
Your health and happiness are at the forefront of everything we do.
Book a Cosmetic Consultation to take the first step towards a Smile Makeover. Book online 24/7 via our bio link or call our team 3870 3333 😁
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Actual patient photo. Individual results will vary. Please seek the advice of a qualified healthcare professional before proceeding.
You`re always in safe hands with our team at Brisbane Smiles 😁
Our dedicated team of experienced professionals takes pride in providing you with a safe and welcoming environment from the moment you walk through our doors ✨
We understand that visiting the dentist can sometimes be a daunting experience, but we`re here to make it as comfortable and enjoyable as possible 🦷
Need to book an appointment? Call our friendly team on 3870 3333 or conveniently book online, link in bio 💙
#brisbanesmiles #brisbanedentist #dentist
Thinking about Invisalign? 🤩
You can get straighter teeth in as little as 6 months using your clear aligners correctly!
Come and chat with us, we`ll be able to talk you through the process, pricing and discuss your specific smile needs.
Call our friendly team to book your consultation appointment today on 3870 3333 🦷 or 24/7 on our website, link in bio.
#brisbanesmiles #brisbanedentist #dentist #Invisalign
We offer a wide range of services at Brisbane Smiles so you can get all your dentistry needs under one roof (and, with a familiar team!) 🙌
From general dentistry like check-ups and cleans to cosmetic procedures such as veneers or teeth whitening 🦷
Your smiles light up our practice! You can book an appointment or cosmetic consultation by calling our friendly team on 3870 3333 ✨
#brisbanesmiles #brisbanedentist #dentist
Did you know that studies suggest electric toothbrush users often have healthier gums and reduced dental issues? 🪥
Although, as long as you are brushing twice daily and keeping up with your flossing - we will be happy!
Remember you can book online 24/7 via our bio link or call our team 3870 3333 ✨
#brisbanesmiles #brisbanedentist #dentist #brisbane
Myth Busters! Do you think chewing gum is a good replacement for brushing your teeth?
👉 You can swipe and find out!
Are you due for a dental check-up and hygiene clean? Book
an appointment, visit our website 24/7 or call our team on
3870 3333.
#brisbanesmiles #dentist #brisbane #brisbanedentist
Look at this smile transformation! We fixed a gummy smile with a gum lift and porcelain veneers ✨
The most rewarding part is seeing the glow in our patients after their makeover. Their smile becomes contagious! 🦷
You can book a consultation to take the first step towards a Smile Makeover. Book online 24/7 via our bio link or call our team 3870 3333.
Actual patient photo. Individual cases will vary. For all minor and major dental treatments, please seek the opinion of a dental professional before proceeding.
#brisbanesmiles #brisbanedentist #dentist #beforeandafter #smilesofbrisbane
We`re passionate about nurturing little smiles 🦷🧸
Here at Brisbane Smiles, we offer a range of Children`s Dental Care as well as fun Kids` Days to create a magical experience for our youngest patients!
Contact us today to book your appointment 3870 3333 or via our website www.brisbanesmiles.com.au ✨
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Please keep in mind that Brisbane Smiles will be closed tomorrow for the King`s Birthday public holiday.
Remember, you can always book your next appointment online through our website, link in bio.
We will be back to our regular business hours from Tuesday 3rd October.
#brisbanesmiles #brisbanedentist
Transforming discoloured teeth with the help of Porcelain Crowns 🦷
Our patient`s smile makeover is a shining example of renewed confidence and beauty!
Book a cosmetic consultation to take the first step towards a Smile Makeover. Book online 24/7 via our bio link or call our team 3870 3333.
Actual patient photo. Individual cases will vary. For all minor and major dental treatments, please seek the opinion of a dental professional before proceeding.
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns
Meet Dr Andrei Mihailescu 👋 Did you know that Dr Mihailescu grew up in Beaverton, Oregon, USA? In Oregon, he owned a well-regarded dental practice focused on aesthetic and reconstructive dental treatments. His honest and compassionate care, alongside his commitment to staying at the forefront of dental technology, makes Dr Mihailescu an awesome addition to our Brisbane Smiles team!
Feel free to strike up a conversation about anything related to the outdoors, great food, or healthy living!
To book an appointment, visit our website 24/7 or call our team on 3870 3333.
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We love seeing our patients healthy smiles 🙌
Our Dental services include a full range of General Dentistry, Cosmetic Dentistry, and Dental Implant Dentistry – allowing our team of Brisbane Dentists to keep your teeth healthy and your smile looking its best 🦷
For every Dental Treatment, our patients receive a personalised and individual-focused approach!
Contact us today to book your appointment (07) 3870 3333 or via our website www.brisbanesmiles.com.au
#brisbanesmiles #brisbanedentist #brisbane #dentist
Professional Teeth Whitening restores whiteness to your teeth and brilliance to your smile✨
Brisbane Smiles offers a Free Teeth Whitening Consultation where we will talk you through your teeth whitening options.
The best Teeth Whitening results are achieved when you have recently had a thorough Clean and Check-Up. Be sure to book your routine Dental Check-Up and Clean with Brisbane Smiles before your Teeth Whitening Brisbane treatment.
Contact our friendly team on 3870 3333 or book an appointment online 🦷
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A beautiful transformation with the magic of Porcelain Veneers! Say goodbye to old bonding and hello to a brand-new, glowing smile that`s built to last ✨
Enhance your smile with Porcelain Veneers and achieve a confident, radiant smile today!
Call our friendly team to book your consultation appointment today on 3870 3333 🦷 or 24/7 on our website, link in bio.
Please note: Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelainveneers
Here at Brisbane Smiles, we want to make sure your smile stays beautiful!
A healthy smile goes beyond just routine check-ups – it`s about empowering you with the knowledge to maintain it at its best!
Our dedicated team of dental professionals are committed to providing you with personalised care and answers to all of your questions 🦷
Contact us today to book your appointment 3870 3333 or via our website www.brisbanesmiles.com.au ✨
#brisbanesmiles #brisbanedentist #dentist
At Brisbane Smiles, we offer a New Patient Check-Up & Clean package 🦷
This appointment is designed to give you a detailed Dental Consultation and Check-up during your first visit.
You will be receiving the best dental care, with a comprehensive approach to allow the team to utilise our advanced technology and give your mouth a thorough check-up with a comfortable clean.
Book online today or call our friendly team on 3870 3333 to arrange your New Patient appointment 🦷
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Brisbane Smiles
Level One, 31 Sherwood Road Toowong, Brisbane
Phone (07) 3870 3333
Appointment Booking Conditions:
Appointments will be confirmed by Brisbane Smiles on the following business day.
Please call Brisbane Smiles on 38703333 if you miss the confirmation call or text.
Appointment Changes allowed up to 48 hours prior or a fee will be charged.
If you display any symptoms or increased risk of exposure to Covid-19 please call on 38703333.
Brisbane Smiles will prioritise your emergency needs. If after hours please schedule the next suitable time and call 38703333 for additional appointment times.