Privacy Policy

This privacy policy provides information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our dental practitioners and practice staff to access and use your personal information so they can provide you with the best possible dental care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will generally seek additional consent from you to do this, unless obtaining your consent is not practical or reasonable, and an exception under the Privacy Act 1988 (Cth) applies.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide dental services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your dental health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

We may use your information for the purpose of giving you information about our treatments.  If you do not wish to receive direct marketing material please contact our reception.

We may use your information when you visit our website.  We may use cookies or other tracking technology to generate data which is aggregated and not personally identifiable information.  We often use this information to assist us in improving the information we provide on our website and digital platforms.  If you do not wish to use cookies you can turn this off in your web browser.

What personal information do we collect?

The information we will collect about you includes your:

• name/s, date of birth, address/es, contact details (e.g. telephone, email), family contact information

• details of your oral health condition and the treatment/s and service/s you have received

• details of your general health (e.g. medications, allergies, medical conditions) and medical history that may impact the dental treatment you receive

• private health insurance information

• Medicare number (where available) for identification and claiming purposes

• information regarding other funding sources, where relevant (e.g. Child Dental Benefits Schedule, Department of Veterans’ Affairs)

• information on workers’ compensation, motor vehicle and other accident claims, where relevant

• healthcare identifiers, where relevant.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment our practice staff will collect your personal information via your registration.

2. During the course of providing dental services, we may collect further personal information.

3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.

4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.

This may include information from:

• your guardian or responsible person

• other involved healthcare providers, such as specialists and diagnostic imaging services

• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes share your personal information:

• with third parties who work with our practice for business purposes, such as information technology providers – these third parties are required to comply with APPs

• with other healthcare providers

• when it is required or authorised by law (e.g. court subpoenas)

• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

• to assist in locating a missing person

• to establish, exercise or defend an equitable claim

• for the purpose of confidential dispute resolution process

• when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)

Only people who need to access your information will be able to do so. Other than in the course of providing dental services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice may use your personal information in a de-identified form for advertising and marketing purposes eg. photos of teeth which are not identifiable to you.  You can feel protected that the use of any identifiable personal information such as face photos requires your verbal and written consent prior to use.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

Your personal information may be shared with other Dental Specialists, Dentists or yourself when required. In doing so, our usual form of transfer is via email. Any personal information will be contained in a password protected pdf file attached in the email. The practice takes no responsibility for the transfer once it has left our outbox and you should be aware the email may not be as secure as delivering the records in person or by registered post. The practice accepts no liability for the records if they are accessed by unauthorised persons during transit or in any manner whatsoever without limitation, If you are sufficiently concerned about email security, you can ask for your personal information in person or via registered post.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms. Paper records, Electronic Records, Digital Visual Records including X-Rays, Photos and Forms. Our practice stores all personal information securely. Electronic records are stored in a secured network environment. Staff access to records is password protected and staff and contractors have entered into confidentiality agreements with the practice. Security Breach policies are in place to prevent and contain loss of confidential data.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their dental records. We ask that you put this request in writing to our reception by completing a records release form via email at [email protected] and our practice will respond within a reasonable time of 30 days. Administration fees for the preparation of the records may be applicable to a maximum value of $900.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and to assist us with attending to your request we would prefer you to make such requests in writing to the reception at [email protected]

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve your issue/s in accordance with our resolution procedure. Contact Details: Privacy Officer via email [email protected] You may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC may decide not to investigate your complaint if you have not raised it with the practice first. If you have lodged a complaint with us, and we have not responded within 21 days or you are dissatisfied with our response, you may then take your complaint to the OAIC.

For further information visit or call the OAIC on 1300 363 992. Privacy and our website We may collect information you provide through interaction with the practice digitally through our website, email, online forms, online appointment form. social media platforms. Information may also be collected in the form of website analytics and cookies. Policy review statement This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. The practice will notify patients when this policy is amended by updating the website

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