Patient Terms and Conditions

Terms and Conditions of Treatment in Our Practice

All patients of our practice are required to agree to our Terms and Conditions of Treatment.  If you are unsure or have any questions regarding the terms and conditions, then please contact our practice staff to discuss your questions and concerns before accepting a treatment plan or commencing treatment.

Privacy

Our Patient, Staff and Practice Privacy are important and is governed by the Practice Privacy Policy.  For privacy of our staff and practice, and safety to avoid interference with our equipment, we require all recording devices, including phones, tablets, laptops, video cameras to be turned off in the surgeries.  Communication regarding patient treatment and appointments can only be made with the patient or guardian and it is our policy to not respond to treatment related matters via email.  For treatment related matters, direct consultation with our Dentists is required face to face.

 

Charter of Patient Rights

Our Charter of Patient Rights relates to patient access, respect, communication, participation, privacy and comment.

 

Appointments

Our practice provide patients with appointments to meet their treatment needs, and we appreciate patients notifying the practice when agreed appointment times cannot be met.  Appointment times and length of appointment, and on certain days, are reserved just for the patient,and cannot be reassigned to other treatments or another person.  Once a time has been reserved in our system, it is reserved for you unless you notify us otherwise. Whilst we usually message to remind you prior to an appointment, if you do not receive a message or call from us to remind you, this does not constitute a reason for your non-attending an appointment.  We require 48 hours notice for cancellation of an appointment.  Patients who are late to an appointment, or who have not confirmed an appointment, the appointment may be rescheduled without notice and a fee charged.  Missed appointments will incur a fee and future appointments will require full non-refundable pre-payment before booking. The fee charged for missed appointments or late appointments shall be equal to the treatment planned for the appointment at the discretion of the Practice Manager.

 

Professional Fees

Our practice is committed to providing our patients with the best treatments and we charge what is usual and customary for the service.  You will be informed of fee estimates before treatment commences.  It is your responsibility to discuss any financial concerns before your treatment is commenced.  All fees are considered an estimate until such time treatment is performed and additional fees may occur throughout treatment.  Treatment Estimates are valid for 3 months from time of treatment estimate and are not able to be negotiated.

 

Our practice utilises the Hicaps system to process Health Fund Claims on the spot at the time of your appointment, and the remainder will become you full immediate responsibility.  We accept payment for our services by cash, hicaps, eftpos, Visa, Mastercard, Amex, direct transfer, cheque. Payment via Cheque or Direct Bank Transfer must be made three days in advance of treatment.

 

Treatment will not proceed should accounts not be paid a the time of treatment.  The relationship between you and your health fund is between you and them.  We have no association with any health insurer, and their terms and conditions and the level of rebate you receive from them is a matter between you and them.

 

Warranty

We offer dental treatments which are personalised to each patient’s individual needs.  An absolute warranty of guarantee cannot be given due to patient variables and that there is no dental treatment that will succeed in each and every case.  We do however commit to providing high quality of dental care and in instances where material failure occurs within the first 12 months then we will assess and undertake to assist with correcting the concern where failure of the material or treatment directly relates to technique or material, and only in instances where the patient has completed the full treatment recommended, and returned for 6 monthly check-up, review and cleaning appointments.

 

Whilst we make every effort to plan for expected dental treatment and costs, there are times where additional costs are required. This for example may occur when an old filling or crown is removed from a tooth, and the root canal has been damaged. It may then become necessary to undertake a root canal treatment or even extraction of the tooth.  This would be at additional cost to the treatment estimate.

 

Transfer

Dental Records hold valuable dental and medical information and the transfer from dentist to dentist of these records is important.  For our practice to gain and to release the patient record, a signed form of release is required.
The Dental fees quoted by our practice are for treatments within our practice only.  Sometimes, your treatment plan will require referral to another Dentist or Dental Specialist.  The cost of such referred treatment will be detailed by the other Dentist or Dental Specialist.