The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
At Brisbane Smiles, we pride ourselves on our core values — Positive, Generous, Team-Minded, Honest, Accountable, Passionate, Patient-Centric and Future-Focused.
As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.
To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.
Your daily tasks will include:
We’re searching for a Patient Experience Coordinator who:
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Level One, 31 Sherwood Road Toowong, Brisbane
Phone (07) 3870 3333
Appointment Booking Conditions:
Appointments will be confirmed by Brisbane Smiles on the following business day.
Please call Brisbane Smiles on 38703333 if you miss the confirmation call or text.
Appointment Changes allowed up to 48 hours prior or a fee will be charged.
If you display any symptoms or increased risk of exposure to Covid-19 please call on 38703333.
Brisbane Smiles will prioritise your emergency needs. If after hours please schedule the next suitable time and call 38703333 for additional appointment times.