Patient Experience Coordinator Position

We’re searching for an enthusiastic Patient Experience Coordinator who’s great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?

The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.

About Brisbane Smiles

Brisbane Smiles has been providing the best dental experiences to patients for 75 years in 2023!

At Brisbane Smiles, we pride ourselves on our core values — Positive, Generous, Team-Minded, Honest, Accountable, Passionate, Patient-Centric and Future-Focused.

As a Patient Experience Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.

Role Details

A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.

To succeed in this role, you must have a passion for people and patient experiences. Therefore, we’re after a great communicator and someone who takes initiative to ensure every single patient has the best experience.

 

Your daily tasks will include:

  • Greet & check in patients upon arrival
  • Introduce patients to the Dental Assistant or OHT
  • Assist in managing the Reception area
  • Assist with internal marketing procedures
  • Build relationships with patients
  • Applicant must be enthusiastic and people-minded
  • Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
  • Mentorship available to expand your skillset
  • Applicant must be open to learning and working within a team
  • Learn digital workflows
  • Inner-city location in Toowong

Who We’re Looking For

We’re searching for a Patient Experience Coordinator who:

  • Displays our core values
  • Is passionate about providing the best dental experience to patients
  • Is ready to work in a high-performing team environment
  • Is a people-person

Requirements:

  • High School Certificate or equivalent
  • Hospitality, retail, admin or customer service experience

What We Offer

Privately owned and run practice with 75 years of history and a great team culture

Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

Services, technology and facilities that allow you to focus on providing the best experience for your patients

Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

A tight-knit and friendly team culture

We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

oral health therapist with child dentist

Established patient base with high flow of new patients

We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures.  Based upon high-quality routine dental care through 6-monthly recall appointments.

magnification in dental laboratory

Advanced technology and laboratory technical services

We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

Submit Your Application

Apply Today
Join the Brisbane Smiles Team

 

 

Whether you're experiencing discomfort or just need a check-up, our expert team at Brisbane Smiles is here to help. We'll assess your situation and recommend the best course of action to keep your smile healthy and pain-free.

Contact us today to book your appointment 3870 3333 or via our website in bio 🦷

#brisbanesmiles #dentist #wisdomteeth
Our friendly Patient Coordinators are here to make your visit smooth and hassle-free. We’re committed to making your dental experience as pleasant as possible 🦷

Contact us today to book your appointment 3870 3333 or via our website, link in bio ✨

#brisbanesmiles #brisbanedentist #dentist
Meet the team bringing you top-notch dental care! 😊✨

At Brisbane Smiles, we’re committed to making your visits as comfortable and pleasant as possible. From friendly greetings to gentle treatments, we prioritise your well-being every step of the way 🦷

Book your appointment today via the link in our bio or call our team on 3870 3333 ✨

#brisbanesmiles #dentist #brisbanedentist
Keeping your teeth clean and flossing daily is essential for a healthy smile! 😁✨ Regular brushing and flossing help prevent plaque build-up and gum disease, but sometimes you need a professional touch.

At Brisbane Smiles, our Dental Hygienists use modern technologies like the Ultrasonic Scaler and Air-Powder Polisher to remove plaque, tartar, and stains from your teeth and gums. We finish with a fluoride treatment, leaving your teeth sparkling and your breath fresh!

Book your appointment today via the link in our bio or call our team on 3870 3333 ✨

#BrisbaneSmiles #teeth #dentist
Ready for a brighter, whiter smile? ✨

Our professional Teeth Whitening services can lighten your teeth by up to 8 shades! Whether you choose in-office treatment or a convenient at-home option, we’ll help you achieve stunning results 🦷

Contact us today at 3870 3333 or visit the link in our bio 💙

#brisbanesmiles #TeethWhitening #beforeandafter
Your dental journey, our personalised care 😃✨

At Brisbane Smiles, we focus on your needs and tailor solutions that fit seamlessly into your life. Your comfort and satisfaction are our top priorities.

Ready for a personalised approach to dentistry? Book your appointment today via the link in our bio or call our team on 3870 3333 ✨

#brisbanesmiles #dentist #brisbanedentist
Do you know what the change of season means? It's time to change your tooth brush! ❄️🪥

It's important to replace your toothbrush every 3 months for optimal oral health. Worn bristles can lead to plaque buildup and decay. Make the switch for you and your family today! 😁

#brisbanesmiles #brisbanedentist #smilesofbrisbane #dentaltips
Meet Dr Tara, an exceptional General Dentist here at Brisbane Smiles with a particular interest in Invisalign and Restorative & Cosmetic Dentistry 🌟

Dr Tara finds providing her patients with a functional, healthy and beautiful smile to be extremely rewarding. She knows that a smile plays a large part in making great first impressions, and loves to empower her patients to feel confident when smiling.

Outside of the practice, she enjoys spending time with her family, Latin dance, functional training, pilates, travelling and is an avid foodie!

You can find out more and follow her on @dr.tara.moller 🦷 Book an appointment with Dr Tara via the link in bio or calling our practice on 3870 3333.

#BrisbaneSmiles #DrTaraMoller #BrisbaneDentist #BrisbaneDental #BrisbaneInvisalign #InvisalignDentist
A Smile Makeover that shines ⭐ Did you know that at a Smile Makeover Consultation at Brisbane Smiles we provide you with a New Smile Simulation? You will have the opportunity to visualise your New Smile and make customised adjustments to ensure it perfectly suits you and meets your exact preferences!

For this patient, we provided eight DVeneers Porcelain Veneers & Crowns. The result is a more cohesive, radiant smile.

Book a Cosmetic Consultation to take the first step towards a Smile Makeover. Book online 24/7 via link in bio 🦷

#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist 

⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
Our Dental Care philosophy is centered on trust and transparency 💙🌟 Your smile is in safe hands here at Brisbane Smiles.

For this patient's Smile Makeover, we provided Ten Upper Porcelain Crowns ✨ The result is more aesthetic, cohesive and radiant smile! 

Book a Cosmetic Consultation to take the first step towards a Smile Makeover. Book online 24/7 via link in bio.

#smilemakeover #brisbanesmiles #smilesofbrisbane #beforeandafter #porcelaincrowns #dentalmakeover #brisbanedentist

⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.
At Brisbane Smiles, we know that every smile is unique! 🌟 That's why we customise your health care experience to fit your individual needs, wants and preferences — because we understand that one size doesn't fit all. 

Our dedicated team takes the time to listen to your concerns and tailor treatments just for you, ensuring a comfortable and safe environment every step of the way.

Book your next Dental Check-up and Clean with our professional team today! 🦷✨ Book via link in bio.

#BrisbaneSmiles #HappySmiles #SmilesOfBrisbane #CustomerCare #PatientExperience #BrisbaneDentist
A dazzling smile on Bec's special day ✨ Congratulations to our wonderful Lab Technician, Bec, and her new husband 💙 We’re thrilled to see Bec’s radiant, straight smile shining bright after her Invisalign treatment with Dr Tara. 

Wishing you both a lifetime of happiness and beautiful smiles! 💍😊 

The beautiful bride @rpalmer91
Invisalign treatment by Dr Tara Moller @dr.tara.moller
Photography by @lu.and.lo_

#invisalign #invisalignsmile #brisbanesmiles #smilesofbrisbane #weddingsmile

⚠️ Actual patient photo. Individual results will vary. All minor and major dental treatments have risks. Please seek the advice of a qualified healthcare professional before proceeding.

 

 

 

Book your next Appointment at Brisbane Smiles

Brisbane Smiles
Level One, 31 Sherwood Road Toowong, Brisbane
Phone (07) 3870 3333

Appointment Booking Conditions:

Appointments will be confirmed by Brisbane Smiles on the following business day.
Please call Brisbane Smiles on 38703333 if you miss the confirmation call or text.
Appointment Changes allowed up to 48 hours prior or a fee will be charged.
If you display any symptoms or increased risk of exposure to Covid-19 please call on 38703333.

>> Book Appointment Now <<

Brisbane Smiles will prioritise your emergency needs. If after hours please schedule the next suitable time and call 38703333 for additional appointment times.