Receptionist Communications Position

We’re searching for a passionate and effective communicator to join our administration team. Could you be our next Receptionist in Communications?

Communications is responsible for managing and streaming all incoming communications into the practice. In the modern world, our communications team fields incoming communications from New and Existing Patients through the phones, emails, socials and patient practice management software.

Brisbane Smiles is Brisbane’s #1 patient experience delivered by a team dedicated to creating healthy, confident smiles. At Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service and to bring this focus, our communications team focuses on the patient communications away from the waiting room in special office rooms.

About Brisbane Smiles

Brisbane Smiles has been providing the best dental experiences to patients for 75 years!

At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First

In Communications, you’re responsible for ensuring every patient is responded to in a timely manner and receives a consistent and excellent standard of communication. To support you, Brisbane Smiles has a large team, practice management training program and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD, right next door to Toowong Village.

Role Details

Communication’s role is to assist in the taking of all incoming communications with a focus on providing assistance and scheduling. This position that reports directly to the Practice Manager and Office Leader. The role requires consistency to meet the needs of our patients and the practice and it is important the you are willing and able to follow phone scripts for excellence and consistency.

Communications performs a variety of daily tasks. You will be responsible for taking callings, assessing and responding to emails and socials, working with marketing, following leads, coordinating New Patient appointments, confirmation of appointments.

Your daily tasks will include:

Take New Patient phone calls and schedule appointments
Take Existing Patient phone calls and schedule routine check-ups or handoff to Patient Consultants
Assess and respond to emails and socials
Work with Marketing to manage leads lists
Complete lists and logs
Recall phone calls and letters

Who We’re Looking For

We’re searching for a Communications Receptionist who:

Displays our core values
Is a great communicator
Can consistently provide excellent communications
Is ready to work in a high-performing team environment

Requirements: Higher School Certificate

What We Offer

Privately owned and run practice with 75 years of history and a great team culture

Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

Services, technology and facilities that allow you to focus on providing the best experience for your patients

Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

A tight-knit and friendly team culture

We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

oral health therapist with child dentist

Established patient base with high flow of new patients

We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.

Advanced technology and laboratory technical services

We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

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