Dental Receptionist / Treatment Coordinator Position
We’re searching for an enthusiastic and professional Dental Reception Coordinator. Could you be our next Dental Receptionist / Treatment Coordinator?
The Dental Receptionist / Treatment Coordinator is responsible for coordinating the treatment of a patient to ensure treatment is organised, informed, patient-centred, and meets the highest of standards. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.
our philosophy
About Brisbane Smiles
Brisbane Smiles has been providing the best dental experiences to patients for 75 years!
At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.
As a Treatment Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.
Role Details
The Dental Receptionist / Treatment Coordinator’s role is to assist in the smooth and efficient running of the practice and adhere to Brisbane Smiles Philosophy’s and protocols at all times. This position that reports directly to the Office Leader. The Treatment Coordinator’s role requires reliability and flexibility to meet the needs of our patients and the practice.
A Dental Receptionist / Treatment Coordinator performs a variety of daily tasks. You will be responsible for coordinating the treatment of a patient, liaising directly with patients about all aspects of their oral health, treatment consent, financial consent, treatment sequencing, treatment management and follow-up tasks.
Your daily tasks will include:
- Liasing with patients regarding their recommended treatments
- Obtain and ensure appropriate understanding and consent is given for treatment
- Make and ensure financial arrangements are in place prior to appointment scheduling
- Management of non-clinical aspects of treatments
- Follow up on patient treatment
- Communication with other team members
- Reporting to the Practice Manager and Dentists
- Meet and greet patients, suppliers and practice staff
Who We’re Looking For
We’re searching for a Dental Receptionist / Treatment Coordinator who:
- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Has experience in the Dental Industry
Requirements: Higher School Certificate & Dental Experience
What We Offer
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.
Here at Brisbane Smiles, we’re focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane’s No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.
Privately owned and run practice with 75 years of history and a great team culture.
Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.
Services, technology and facilities that allow you to focus on providing the best experience for your patients
Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.
A tight-knit and friendly team culture.
We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.
Established patient base with high flow of new patients.
We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.
Advanced technology and laboratory technical services.
We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.
Great staff benefits and a work-life balance.
The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.
join the team
Submit Your Application
If this role looks exciting to you, please get in touch. We look forward to receiving your application.
FOLLOW US ON INSTAGRAM @BRISBANESMILES
The Rebuilding Smiles Program 💙 Dr Paul McKay is proud to support the Rebuilding Smiles Program, an initiative by the @ADADentalHealthFoundation. This important program helps provide essential dental treatment for individuals whose lives have been impacted by domestic and family violence.
Reflecting on his involvement, Dr McKay shares: "It is a pleasure to care for my private patients each day, and being able to give back to the Rebuilding Smiles Patient Network with my time and expertise through the Program is super rewarding. We have been able to help those who need it most with general dental care that they are otherwise unable to access. Rebuilding a smile can mean giving someone a second chance with their teeth and that’s an impact I’m incredibly proud to help. I hope to continue giving back for many years to come.”
At Brisbane Smiles, we are honoured to stand behind initiatives that leave a lasting impact. Thank you, Dr McKay, for your contribution to making a real difference!
#rebuildingsmilesprogram #adadentalhealthfoundation #brisbanedentist #brisbanesmiles
Paul McKay
General Dentist (DEN0000958298)
⚠️ Results vary. All surgical procedures carry risks. Seek advice from a qualified health practitioner and seek a second opinion.
A healthy smile is the best gift you can give your family this season! 😁✨
As the year begins to draw to a close, diaries fill up fast with school events, work deadlines, and holiday plans. In the middle of all the busyness, it is easy to let important appointments slip, but your family’s oral health deserves a place on the list too! 🦷
While you are scheduling your own Check-Up & Clean, do not forget to book in the whole family. Regular professional visits are key to keeping teeth strong, preventing problems before they start, and leaving every smile feeling polished and fresh!
To book your family`s appointment, visit the link in our bio or call our friendly team on 3870 3333.
#checkupandclean #brisbanedentist #newpatientspecial
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Complimentary Consultations for Smile Makeovers, Veneers, Dental Implants, TeethXpress, Invisalign & Second Opinions are available now🌟
If you are looking to explore your best tailored treatment options, now is the perfect time to get expert advice – with no obligation.
Why choose Brisbane Smiles for a Consultation?
✔️ 77 years of trusted care and expertise
✔️ Personalised consultations tailored to your goals
✔️ Advanced technology for exceptional results
✔️ A comfort-first approach every step of the way
✔️ 1000+ 5-star reviews
Book your complimentary appointment today and take the first step.
Visit the link in our bio or call us on 3870 3333 to schedule your consultation 📲
*View full T&Cs on our website, link in bio. Offer valid until 31 March 2026.
#brisbanesmiles #brisbanedentist #freeconsults #brisbaneveneers #brisbanedentalimplants #brisbanesmilemakeovers #bestbrisbanedentist
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
A very happy birthday to Dr Graham from all of us at Brisbane Smiles! 🎉
We are so lucky to have your expertise, caring approach and dedication to our patients as part of the team for so many years. Thank you for all that you do each day to keep our patients smiling!
Wishing you a fantastic year ahead 🎂
#BrisbaneSmiles #HappyBirthday #TeamCelebration
We know that great posture means healthier bodies and happier smiles! 💪 Our team recently joined a Posture Strengthening Pilates session led by our very own Dr Karuna at Club Pilates Taringa! @clubpilatestaringa
Did you know that outside of the clinic, Dr Karuna is also a qualified Pilates Instructor? In this posture-focused session, Dr Karuna really put us through our paces! This class was tailored for dental professionals, focusing on building strength, improving posture and supporting our bodies while we work in demanding positions every day.
Thank you, Dr Karuna, for such an inspiring (and sweaty!) session, we are already standing taller! 🌟
#BrisbaneSmiles #TeamWellness #Pilates #HealthyPosture #StrongBodies #ClubPilatesTaringa
Do you know a friend or family member looking for a new Dentist?😁✨
For October & November, we are offering a New Patient Check Up & Clean Deal for just $230 (Usually $280). Now is the time to let your loved ones know so they do not miss this amazing offer.
To learn more and book, you can visit the link in our bio or call us on 3870 3333 💙
*View full T&Cs on our website www.bsmiles.au. Offer valid until 30 November 2025.
#brisbanedentist #checkupandclean #brisbanesmiles
⚠️ Treatment outcomes differ for each individual and cannot be guaranteed. All photos and videos feature actual patients and are for informational purposes only. All surgical or invasive procedures carry risks. Before proceeding, consult a qualified health practitioner and seek a second opinion. Go to bsmiles.au/txinfo to learn about potential risks and important treatment considerations.
Yesterday, our team enjoyed a beautiful morning together walking Mt Coot-tha and sharing coffee and ice cream afterwards. Taking time to connect with each-other and nature is an important part of well being. 💙🍃
The morning was filled with plenty of sunshine, great conversations, and shared smiles 😀
#brisbanesmiles #teamculture #mtcootha
As part of our workplace wellness program, we recently welcomed Jason and Ian from JS Medical & Dental Finance - experts dedicated to simplifying the financial lives of healthcare professionals.
They shared valuable insights on buying a home, navigating the mortgage process and setting up healthy financial habits for a thriving future 🏡✨
Thank you to Jason and Ian for an engaging and informative session, and for empowering our team to make confident financial decisions!
At Brisbane Smiles, we are passionate about supporting our team both professionally and personally 💙
#BrisbaneSmiles #TeamWellness #FinancialHealth #HealthcareProfessionals #BrisbaneBusiness
