Treatment Coordinator Position

We’re searching for an enthusiastic and professional Treatment Coordinator. Could you be our next Treatment Coordinator?

The Treatment Coordinator is responsible for coordinating the treatment of a patient to ensure treatment is organised, informed, patient-centred, and meets the highest of standards. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.

About Brisbane Smiles

Brisbane Smiles has been providing the best dental experiences to patients for 75 years in 2023!

At Brisbane Smiles, we pride ourselves on our core values — Positive, Generous, Team-Minded, Honest, Accountable, Passionate, Patient-Centric and Future-Focused.

As a Treatment Coordinator, you’re responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We’re conveniently located in Toowong, 4km from the CBD.

Role Details

The Treatment Coordinator’s role is to assist in the smooth and efficient running of the practice and adhere to Brisbane Smiles Philosophy’s and protocols at all times. This position that reports directly to the Office Leader. The Treatment Coordinator’s role requires reliability and flexibility to meet the needs of our patients and the practice.

A Treatment Coordinator performs a variety of daily tasks. You will be responsible for coordinating the treatment of a patient, liaising directly with patients about all aspects of their oral health, treatment consent, financial consent, treatment sequencing, treatment management and follow-up tasks.

Your daily tasks will include:

Liasing with patients regarding their recommended treatments
Obtain and ensure appropriate understanding and consent is given for treatment
Make and ensure financial arrangements are in place prior to appointment scheduling
Management of non-clinical aspects of treatments
Follow up on patient treatment
Communication with other team members
Reporting to the Practice Manager and Dentists
Meet and greet patients, suppliers and practice staff

Who We’re Looking For

We’re searching for a Treatment Coordinator who:

Displays our core values
Is passionate about providing the best dental experience to patients
Is ready to work in a high-performing team environment
Has experience in the Dental Industry

Requirements: Higher School Certificate & Dental Experience

What We Offer

Privately owned and run practice with 75 years of history and a great team culture

Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

Services, technology and facilities that allow you to focus on providing the best experience for your patients

Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

A tight-knit and friendly team culture

We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

oral health therapist with child dentist

Established patient base with high flow of new patients

We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.

Advanced technology and laboratory technical services

We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

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