Covid-19​ Update May 2022
Brisbane Smiles is implementing updated safety measures as the exposure risk to Covid-19 is changing in the community,
To attend Appointments we ask our Patients to assist by:
Respond to Covid Screening Text Message
(48 hours prior to appointments)

Call the Practice if you need to defer an Appointment

When arriving for Appointments we ask you present to reception counter and…
1. Wear a Mask
2. Use the Hand Sanitiser
3. Have your Temperature Checked
Brisbane Smiles is following Guidelines set by the Australian Dental Association and the Queensland Government for the Risk Management during the Covid Period.
To be accepted for Appointments, Patients must present as Low Risk, meaning:
  • Display No Covid-19 Symptoms
    (Fever, Cough, Sore Throat, Shortness of Breath)
  • Not have been a Close Contact in previous 7 days
  • Pass a Temperature Check
  • Be under No Quarantine Orders
We kindly ask that if you have been a close contact that you follow Qld Health Orders and ensure Symptoms have ceased and Isolation periods are completed before reattending appointments.
Brisbane Smiles will continue to update the Practice’s Covid Risk Assessment as community risks change.


Current Covid Management Protocols include:
  • Screening Patients prior to Dental Appointments and deferring Appointments for Covid Risk Patients
  • Check In with Queensland Check In App
  • Reducing Environmental Risks
    • Use Hand Sanitiser on Arrival
    • Reduce Waiting Room items
    • Lengthened Appointments to reduce wait times
    • Increased Environmental Cleaning
  • Temperature Checks upon arrival
  • Wearing of Masks when increased community spread
  • All of our Staff are Vaccinated
  • Adapting our Appointment Schedule and Dental Treatments
We hope that the measures introduced will assist in protecting the health of our patients and team.  The practice will continue to adjust and adapt our Appointment Schedule to meet the needs of the Covid Risks.




The Australian Dental Association has recommendations for Dentists to follow to help minimise the Risk Level of Covid in the community at a given point in time.

Currently, Level 1 restrictions apply. Dentists in Queensland are able to provide all levels of dental care to screened, asymptomatic patients.

For 73 years, since 1948 our practice has adapted to changes to provide the best care for our patients and since covid-19 lockdowns in early 2020 we have been making changes to enhance safety for our staff and patients.

Enhanced Practices and Procedures

  • Patient and Staff Screening
  • Covid Check-in App
  • Best Practice Hand Hygiene
  • 1.5m Distancing in reception
  • Items removed from reception
  • Enhanced and frequent Wiping Down of Surfaces
  • Using Personal Protective Equipment
  • Continue our strict Infection Control Practices which were in place prior to Covid
  • Reduced support persons
  • Deferral of all patients with virus symptoms including fever, dry cough, difficulty breathing, chest pain, sore throat, loss of taste/smell
  • Breaks of 30 minutes between Patients should a patient display symptoms during an appointment
  • Strict staff protocol with illness

Our Infection Control Standards remain appropriate and to the standard expected of Accredited Dental Practices in Australia. We are ready and waiting to recommence routine dental procedures when recommended by the ADA and Queensland Government.

Under Level 1 Restrictions we kindly ask patient to defer your appointment if:

  • You have been to a hotspot in the previous 14 days
  • You have been deemed a close contact in the previous 14 days
  • You are under a Isolation/Quarantine Order to stay at home/hotel
  • You have any of the following symptoms:
    • Fever
    • Dry Cough
    • Difficulty breathing/shortness of breath
    • Chest Pain or pressure
    • Sore throat
    • Loss of taste or smell

Brisbane Smiles would like to provide assurance to our patients that we are prepared with new controls and procedures in place in addition to our high standards. Our Staff have voluntarily sought Vaccination Advice for the health and safety of themselves, their family and our patients.

The World Health Organisation has information about good personal hygiene available here

If you are concerned about an upcoming Dental Appointment, please give our team a call so that we can put your mind at ease. Now is the time to continue with maintaining your dental health.

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Book your next Appointment at Brisbane Smiles

Brisbane Smiles
Level One, 31 Sherwood Road Toowong, Brisbane
Phone (07) 3870 3333

Appointment Booking Conditions:

Appointments will be confirmed by Brisbane Smiles on the following business day.
Please call Brisbane Smiles on 38703333 if you miss the confirmation call or text.
Appointment Changes allowed up to 48 hours prior or a fee will be charged.
If you display any symptoms or increased risk of exposure to Covid-19 please call on 38703333.

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Brisbane Smiles will prioritise your emergency needs. If after hours please schedule the next suitable time and call 38703333 for additional appointment times.